FirstBank Launches Inclusive Banking Services for Visually and Physically Impaired Customers
FirstBank of Nigeria has announced the launch of inclusive banking services designed for visually impaired and physically challenged customers, marking a significant step toward accessibility in the country’s financial sector.
The new services will introduce practical features that make everyday banking more independent and secure for disabled customers. Account statements and transaction documents will now be available in braille, large print, audio, and digital formats. ATMs will be upgraded with voice prompts and high-contrast screens to improve usability for partially sighted customers.
The bank is also rolling out debit and credit cards with tactile motifs and braille inscriptions, giving visually impaired customers an easy way to identify their cards without assistance. On the digital side, enhancements to soft PINs and token systems aim to provide both accessibility and strong security.
FirstBank says the rollout will be phased across its branches, with a focus on consistent service delivery nationwide. The initiative aligns with the Central Bank of Nigeria’s financial inclusion strategy and global standards such as the UN Convention on the Rights of Persons with Disabilities.
By embedding accessibility into its core services, FirstBank is positioning itself as a leader in inclusive banking. The move could also encourage other financial institutions in Nigeria to raise their standards and make banking more accessible to millions of disabled citizens.
