Uber Pulls Out of Côte d’Ivoire After Six Years of Operations

Uber has officially ended its operations in Côte d’Ivoire, shutting down its ride-hailing service after six years. The company informed users and drivers on September 25, 2025, that its app would no longer function in the country.

The journey began in December 2019 when Abidjan became Uber’s first Francophone West African city. The launch promised a new digital mobility option for a city known for heavy traffic and fragmented transport systems. For years, Uber competed alongside local and international rivals, aiming to capture a share of the growing ride-hailing market.

In messages to users and drivers, Uber described the decision as difficult and thanked the community for its support. Drivers were told they would no longer receive ride requests and would get a one-time recognition payment for their contributions. Beyond these gestures, the company has not offered specific reasons for leaving Côte d’Ivoire.

Market observers point to the challenges global platforms often face in African cities. Uber had to compete with Bolt, Yango, and Heetch, all of which adapted more quickly to local pricing and consumer patterns. The Ivorian government had authorized only three ride-hailing platforms, meaning compliance with local regulations on licensing, vehicle checks, and driver training was mandatory. These requirements can be costly and difficult to maintain without a large customer base.

With Uber gone, Yango and Heetch now dominate the officially authorized ride-hailing market. Bolt is likely to benefit as well. For riders, the immediate impact may be limited since alternatives remain, but the loss of a global brand brings questions about service quality, safety, and pricing. Drivers will face the challenge of shifting to new platforms, potentially affecting earnings and stability.

Uber’s exit reflects a broader reality about doing business in Africa. The continent offers vast potential for digital mobility, but global tech giants must navigate complex local regulations, stiff competition, and the pressure to remain profitable. Côte d’Ivoire may have proven that even well-known international names cannot take market success for granted.